In a few cases, CW has actually doxed Reddit users posting negative feedback on the product to C&D them surrounding some bullshit clauses they include in their contracts. You can throw a rock over in r/MSP and hit a post detailing horrific contract termination experiences that almost always go to legal battles. Word of warning for folks reading these comments and considering ConnectWise: this company is an absolute nightmare regarding contract terms, support, and general consideration for their users. In my opinion, the pros way outweigh the cons here. For example, you can disable unattended console access and remote shell access from the management interface, but you can also just re-enable it at any time, and there's no way to prevent that on the agent side. This means that a malicious actor that gains access to your management interface can circumvent these access controls. There is no way to restrict the kind of access that the agent allows from within the agent, only from the management interface. The workflow to use "quick support" type functionality is a little bit awkward, with the client computer lingering around in the management interface after the session, and you need to delete it from the management interface manually, even though the agent was never installed, only started. The quality of the video stream is not as good as with some other tools. You need to use it in English, as the localized versions contain translation errors (at least the German translation that I tried is very bad). It handles hotkeys quite badly, due to the client running in the browser. It also does a lot of other nice things, such as giving you remote shell access (cmd running as the MeshCentral agent user, that is, usually SYSTEM) and also allows you to execute cmd or powershell commands on groups of devices at once, which is sometimes quite useful. It can do UAC prompts (although they randomly make it disconnect - reconnect is very quick though, and does allow you to click it) and handles multi-monitor setups OK. MeshCentral is great, especially if you need unattended access, and you can (and should) self-host it.
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